Shipping & Delivery
How long does it take to receive my order?
Place your order before 12pm to ensure same day dispatch. Orders placed after 12pm will be dispatched on the next working day.
See delivery times below:
Ireland | Next Working Day
Northern Ireland | Next Working Day
United Kingdom | 2-3 Working Days
Rest of World | 5-7 Working Days
How do I track my order?
A shipping confirmation email will be sent from POWERCUT when your order is packed. You will receive a separate email from our courier with your tracking number once your parcel is dispatched.
Do you ship orders on weekends?
Orders are processed Monday to Friday (excluding public holidays). If you place an order after 12pm on Friday it won't be packed until the following Monday.
When it comes to the delivery of your order, each carrier has its own operating hours.
I was sent the incorrect order, what should I do?
In the unlikely event that you received the incorrect order, please contact us immediately.
Please provide the following information to our team:
- Order Number
- Confirmation of items received
- Photographs of swingtags
All errors must be reported within 7 days of receipt.
My order is delayed.
For information on expected delivery timeframes, please check out 'How long does it take to receive my order?' section above.
Our logistics team tracks progress of all deliveries, so if something is delayed, steps are usually underway to resolve this issue.
If your expected delivery window has passed and you haven't had an update from us, please contact us and we'll get back to you as soon as possible.
Can I amend or cancel my order?
Please contact us immediately if you have placed an incorrect order.
We will try our best to update your order however, if it has already been processed, we will be unable to update/cancel your order.
Your order will be shipped to you. If you’re not happy with your order once you’ve received it, you can return using our online portal.
My order has been marked as delivered but I have not received it.
Please get in touch with your order number and issue details so we can investigate this further. All delivery disputes must be reported within 28 days from purchase time of your order.
Returns
What is your returns policy?
Please click here to view our full returns policy.
How do I set up a return?
Returns for IE and NI customers are FREE via DPD. If you're unable to access a DPD drop off point, you can request a collection by getting in touch with our customer service team.
If you decide to use a courier of your choice, you will be responsible for any postage charges.
Returns from outside IE and NI you will be subject to return postage costs.
Click here to start the return process.
Do you offer exchanges?
Exchanges are not part of our returns policy. If you would like a different size or colour, please return your unwanted item and place a new order.
Can items purchased online be returned to concession stores?
Items purchased online can only be returned to our online warehouse.
Click here to set up your online return.
My item is faulty. What can I do?
We pride ourselves on our high-quality product, however we are aware some unexpected quality issues may arise.
We are happy to accept the return of faulty items within 6 months of purchase starting from the order date.
Please get in touch with our customer service team here sharing your order number/receipt, description and photos of the fault.
If it has been over 6 months since your order was placed, we won't be able to accept the return of the item.
Please note that we are unable to help with any items purchased at store concessions.
The returns portal is not working, what should I do?
If you are experiencing issues with our returns portal, please check the following:
1. The email address used to place the order has been entered correctly.
2. The order number has been entered correctly, as it appears on your order confirmation.
3. Your order is within the 28 day period from the purchase date.
If you're still experiencing issue, please get in touch.